R U OK COLOURING PAGE - *PHYSICAL SENT VIA POST*

Hey cuties! Please note there may be slight delays on processing times & pre orders / Made 4 U pieces around the festive season due to public holidays etc. Thanks for being patient! xx

We ship out from our warehouse in Melbourne, Australia - right around the globe!

Our order cut off is 12pm AEST each day. Please ensure you order before this time if you would like same day dispatch. We ship out Monday to Friday. We do not ship out on weekends or public holidays, however can arrange Uber same-day couriers on these days, if your parcel is urgent.

We are not liable for any delays due to the postal services. 

During peak periods there may be delays due to postal services being in high demand. The timelines below are to be used as a guide & may differ if postal services are under pressure. This applies to periods such as Black Friday or the Christmas rush. Be sure to select Express Shipping if you require your items within a tight timeframe. Shipments to WA and rural locations may require additional time to arrive. 

 

We offer FREE REGULAR SHIPPING for Aussie orders over $99 AUD. 

NEXT DAY* EXPRESS SHIPPING

Items are sent safe & sound with trackable Australia Post "Express" service.

This is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.

Cost: $12.95 AUD flat rate

Timeframe: 1-3 business days* Next day delivery to capital cities & major metro areas. Shipments to Western Australia, Northern Territory & rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

REGULAR SHIPPING

Items are sent safe & sound with traceable Australia Post or Sendle.

This is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so & the driver has access to your property. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office, news agent or collection hub.

Cost: $9.95 AUD flat rate. FREE when you spend $99.

Timeframe: 2-7 business days depending on your location. Shipments to Western Australia, Northern Territory & rural areas may take additional time, as per the chart above.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

SAME DAY DELIVERY

Cost: Varies depending on your location. Please proceed to checkout to get a shipping estimate. Only available to Victorian customers.

Timeframe: The delivery timeframe for Same Day is between 1pm & 7pm. Please be aware of this if delivering to a business premises.

Tracking: Once your order has been dispatched, you will receive a notification via email.

We will be in touch prior to shipping your same day parcel to approve shipping address and authority to leave if required.

Star Track may try to contact you on the day of shipment - Please ensure you can be reached via contact number.

Please note Tibbs & Bones cannot take responsibility for parcels that cannot be delivered and redelivery fees applied.

Orders must be placed before 12pm AEST to be sent using our Same Day Courier. You cannot send to PO boxes, it must be a physical address.

Same Day Couriers are not available on weekends or public holidays - however we can arrange for your items to be sent with an Uber Courier for an additional charge on these days if required.

EXPRESS SHIPPING (SHOES & FAUX FUR JACKETS)

Cost: $14.95 AUD for Victorian customers. $39.95 AUD for NSW, ACT, TAS & SA customers. $49.95 for WA, QLD & NT customers.

Timeframe: 1-4 business days. Next day delivery to capital cities & major metro areas. Shipments to Western Australia, Northern Territory & rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

PICK UP IN STORE 

Cost: FREE. Only available to Victorian customers with a Victorian address. If you are located interstate & would like to arrange to collect tin store, please put in the shipping address as our store 99 Greville St, Prahran, VIC 3181. This will allow you to select Pick Up In Store as your shipping option.

Timeframe: We are able to process orders right away when ordered online. If you need an urgent pick up sorted, please call or text us on 0413 737 796.

Collection: We will send you a text-message confirmation once your order is ready. We are available for you to collect your order 7 days a week. Simply head in store to the shop counter.

PLEASE NOTE: If your order is stored for longer than 6 months & we do not hear from you, the items will no longer be available to you.

You can find our store open hours & location HERE. 

We offer FREE REGULAR SHIPPING for USA orders over $100 AUD. This does not include footwear.

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $20.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING

We use DHL's "Express" service. 

Cost: $75.00 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $49.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING (SHOES)

We use DHL's "Express" service. 

Cost: $119.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

We offer FREE REGULAR SHIPPING for Canadian orders over $100 AUD. This does not include footwear.

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $20.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING

We use DHL's "Express" service. 

Cost: $75.00 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $49.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING (SHOES)

We use DHL's "Express" service. 

Cost: $119.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

We offer FREE REGULAR SHIPPING for NZ orders over $100 AUD.

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING

We use DHL's "Express" service. 

Cost: $69.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $25 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING (SHOES)

We use DHL's "Express" service. 

Cost: $99.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

We offer FREE REGULAR SHIPPING for UK orders over $150 AUD. This does not include footwear.

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $20.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING

We use DHL's "Express" service. 

Cost: $75.00 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $59.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING (SHOES)

We use DHL's "Express" service. 

Cost: $119.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

FRANCE / GERMANY / ITALY / NETHERLANDS / NORWAY / SPAIN / SWEDEN / SWITZERLAND

We offer FREE REGULAR SHIPPING for "Major Europe" orders over $150 AUD. This does not include footwear.

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $20.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $69.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

BELGIUM / CANADA / CHINA / CROATIA / DENMARK / ESTONIA / HONG KONG / HUNGARY / IRELAND / ISRAEL / REPUBLIC OF KOREA / LITHUANIA / MALAYSIA / MALTA / POLAND / PORTUGAL / SINGAPORE / SLOVENIA CUSTOMERS:

We use Australia Posts trackable “Standard” service.

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING 

Cost: $25.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $69.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

If your country is not listed on this page, your order will be sent using Australia Posts “Registered Post” service.

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING 

Cost: $25.00 AUD.

Timeframe: 5-15 Business Days

Tracking:  Once your order has been dispatched, you will receive a notification via email. “Registered Post” is a non-trackable service which requires a signature on delivery. Tracking information may be available within your destination country via your local postal company. 

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $69.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

Tax & duties:

All payments of taxes & duties are solely the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We DO NOT take responsibility for charges which may be incurred & we are not able to change the value of items listed for customs. 

Cancellations / amendments:

Once your order has been placed it has therefore begun to be processed & no amendments/cancellations are able to be made.

Please note New Rock Shoe orders cannot be changed/cancelled once in progress.

Shipping timeframes:

The shipping timeframes listed above are from the day your order SHIPPED not the day you placed your order. These timeframes also do not include PRE ORDER items, which have their own specific delivery date. These timeframes are to be used as a guide. Any delays surrounding the delivery of your parcel relating to customs clearance / pandemics / holiday periods / etc are outside of our control & we are not able to take responsibility for such delays. 

Nail Polish:

Nail Polishes shipped internationally will attract an extra cost, as they need to be sent through a licensed 'Dangerous Goods' carrier from Australia. Please email us to request a quote, or place your order as normal & we will be in touch with a payment link for the extra cost. Australian customers do not need to pay any extra costs.

Lost parcels:

We take great care of your order, however once it leaves our warehouse it is out of our control. We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, lost in the mail or the incorrect address was entered. We are NOT able to offer reimbursement for any fault by Australia Post, Sendle, Star Track or DHL. Parcels are NOT covered with insurance. If you wish to insure your parcel to be covered should there be a problem during the shipping process, please contact us before purchasing to obtain your insurance quote. You will need to pay this amount on top of any shipping costs.

Return to sender:

If your parcel was returned to sender due to being 'unclaimed' 'undelivered' or 'duties unpaid - you will need to pay the shipping cost again in order for it to be sent back out to you. We will contact you if your parcel is returned to us. We will hold your parcel for 7 days, if we do not receive shipping payment we will issue you with a store credit for the value of your items, excluding the shipping cost.

 

RETURNS - Frequently Asked Questions

How long do I have to return an item online?

From the date of delivery, you have 10 days for Australian customers and 30 days for international customers.

Do you offer refunds?

Yes, we offer refunds, exchanges or 110% credit notes (excluding shipping & processing fees).

How do i proceed with returning my item?

Australian customers please click HERE to access our easy returns portal.

International customers please email us at help@tibbsandbones.com to request your return.

Be sure to include a note with the following details in your return package so we can process it nice and quickly for you!

Can I return or exchange Pre Order Shoes?

Yes. You can return for a refund, credit note of exchange. 

Can I return or exchange Made 4 U clothing?

Yes. You can return for a refund, credit note of exchange. 

I used a sign up discount code on my order – can I still return it?

Yes, If you have used a welcome/sign up code you can return for a refund, credit note or exchange. If you have used a promotional code (such as during a Black Friday Sale or Flash Sale) you cannot.

Can i return a SALE item?

No, items purchased from the SALE section are final sales and cannot be returned. If you are unsure if you've purchased a sale item please feel free to contact us at help@tibbsandbones.com and we can confirm if the item can be returned or not. Please note you will be contacted if you return a sale item without authorisation. PLEASE NOTE you CAN return Demonia & Pleaser styles which have 5% off for a refund, credit or exchange.

I purchased something to wear in a photoshoot - can I return it?

No. This is classed as 'worn'. We are a small business & this behaviour affects our store greatly. If you are interested in loaning an item for a photoshoot, please reach out to us at help@tibbsandbones.com to see if we can assist. Please note that we review unreasonable returns patterns.

Can I return an item I purchased online, in your store?

Yes.

I am buying this item as a Christmas present, can I have a little longer to return it just in case they need to swap a size?

We will not allow refunds on purchases outside of our 10 day returns window, however are happy to offer a little longer if the person you gifted would like to exchange their item for another size or style.

RETURNS - ONLINE PURCHASES

We want you to LOVE your magical goodies, that is why we offer a 10 day returns period for our Australian customers & a 30 day returns period for our International customers from date of delivery.

HOW TO RETURN ONLINE PURCHASES:

• From the date of delivery, you have 10 days for Australian customers and 30 days for international customers to request your return.
• Australian customers please click HERE to proceed to our returns portal.
• International customers please email help@tibbsandbones.com with your name, order number & the items you wish you return, you will then be given instructions on how to return your item.
• Customers are able to receive a credit note, refund or exchange.
• Make sure you pop a note with your name, order number and return request in the package so we can process it nice and quickly for you!
• An extra 10% will be added if you select credit note, you will receive a 110% credit note for the returned item.
• Items must be posted back within 3 business days after being approved, otherwise they may be rejected.
• If you requested an 'exchange' you will need to pay the shipping cost to have the items sent back out. We will text you when your items are ready to be sent. 
• Online returns are processed within 2 business days of receiving.

RETURNS CONDITIONS - ONLINE PURCHASES

• Items must be received in original condition (unworn/un-washed/un-used)
• Items purchased using a sign up or birthday code entered at the checkout can be returned for a credit note, refund or exchange.
• Items in the SALE section are NOT able to be returned.
• Items purchased during Promotional Sales Periods (such as Boxing Day Sales or Storewide Sales) can be returned for a credit or exchange ONLY. We do NOT offer refunds during sale periods. Any Promotional Sales Periods will be listed under the PROMOTIONAL SALES PERIODS heading below.
• Ensure your name & order number accompany your return, along with your return request.
• We do not take responsibility for the return postage costs, unless the item was faulty or there was a shipment mistake. 

YOU CANNOT RETURN:

• Books
• Card Games
• Earrings
• Eyelashes
• Face Jewels
• Face Masks
• Fans
• Fishnets Stockings & Sets
• Gift Vouchers / Gift Cards
• Glitter
• Greeting Cards
• Hair Clips
• Items from the SALE section
• Items not in original condition
• Made 4 U Word Chokers
• Nail Polish
• Nipple Pasties (even if they are un-used)
• Septum Rings
• Socks
• Spoon Necklaces
• Wigs & Hair Extensions
• Items used for Photoshoots

PROMOTIONAL SALES PERIOD

Items purchased during our BLACK FRIDAY SALE Promotional Sales Period (29th November-2nd December 2024) can be returned for an exchange or credit note ONLY. No refunds are able issued during Promotional Sales Periods.  

 

PRE ORDER SHOES / MADE 4 U CLOTHING & ACCESSORIES

Pre Order shoes & accessories and Made 4 U Clothing can be returned for a refund, credit note or exchange. We do not accept returns on Made 4 U Word Chokers.

FAULTY ITEMS 

All items are assessed before being packed up safe & sound and sent to their new home. If you believe that your item is faulty, please contact us at help@tibbsandbones.com within 24 hours of discovering the fault. Prior to initiating a return please email us if you believe the product is damaged, faulty or not what you ordered. Please note, If it is a minor problem we will first offer reimbursement for repair of the item.

FAULTY SHOES/ SHOE REPAIRS - DEMONIA, NEW ROCK & PLEASER

We will not accept any claims on minor faults on purchases past 3 months. Please be sure to take the correct care of your shoes. Here is a short TikTok to show you how to care for your shoes correctly. Please click HERE. If it is found that you have not cared for your shoes correctly, we will be unable to assist you further. If you have a minor problem with a shoe, we will offer reimbursement for repair of the item. Please note we will endeavour to repair the issue for you as the first option to ensure your shoes live the longest lives possible.

RETURN TO SENDER

If your parcel was returned to sender due to being 'unclaimed' 'undelivered' or 'duties unpaid - you will need to pay the shipping cost again in order for it to be sent back out to you. We will contact you if your parcel is returned to us. We will hold your parcel for 7 days, if we do not receive shipping payment we will issue you with a store credit for the value of your items, excluding the shipping cost.

KEEP IN MIND 

Please be sure to read item descriptions thoroughly before purchasing. If you require further information on an item or sizing, please be sure to contact us at help@tibbsandbones.com or +61413737796. Keep in mind that colours of items may vary slightly on different computer/phone screen displays. 

RETURNS - IN STORE PURCHASES

We offer a 10 day returns period for in-store purchases.  

HOW TO RETURN AN IN STORE PURCHASE:

• Bring your items into store within 10 days of purchasing.
• Ensure you have a copy of your receipt, if you do not have one please ensure you know the day & time you made your purchase so we can look it up for you.
• You can receive a credit note, refund or exchange for full price items.
• Your return will be processed immediately, using the same payment method used to pay for the item.
• If you made your purchase in store with a Visa Gift Card & request a refund, you will be issued with Tibbs & Bones Gift Voucher. We do not provide refunds onto alternate cards, it must be the same card you made your purchase with.
• Click & Collect orders must be returned within 10 days of purchasing.

RETURNS CONDITIONS - IN STORE PURCHASES

• Items must be received in original condition (unworn/un-washed/un-used)
• Items in the SALE section are NOT able to be returned.
• Items purchased during Promotional Sales Periods (such as Boxing Day Sales or Storewide Sales) can be returned for a credit or exchange ONLY. We do NOT offer refunds during sale periods. Any Promotional Sales Periods will be listed under the PROMOTIONAL SALES PERIODS heading below. 

YOU CANNOT RETURN:

• Books
• Card Games
• Earrings
• Eyelashes
• Face Jewels
• Face Masks
• Fans
• Fishnets Stockings & Sets
• Gift Vouchers / Gift Cards
• Glitter
• Greeting Cards
• Hair Clips
• Items from the SALE section
• Items not in original condition
• Made 4 U Word Chokers
• Nail Polish
• Nipple Pasties (even if they are un-used)
• Septum Rings
• Socks
• Spoon Necklaces
• Wigs & Hair Extensions
• Items used for Photoshoots

PROMOTIONAL SALES PERIOD

Items purchased during a Promotional Sales Period can be returned for an exchange or credit note ONLY. No refunds are able issued during Promotional Sales Periods.  

PRE ORDER SHOES / MADE 4 U CLOTHING & ACCESSORIES

Pre Order shoes & accessories and Made 4 U Clothing can be returned for a refund, credit note or exchange. We do not accept returns on Made 4 U Word Chokers.

FAULTY ITEMS 

Please contact us at help@tibbsandbones.com within 24 hours of discovering the fault. If it is a minor problem we will first offer reimbursement for repair of the item.

FAULTY SHOES

We will not accept any claims on minor faults on purchases past 3 months. Please be sure to take the correct care of your shoes. Here is a short TikTok to show you how to care for your shoes correctly. Please click HERE. If it is found that you have not cared for your shoes correctly, we will be unable to assist you further. If you have a minor problem with a shoe, we will offer reimbursement for repair of the item.